Terms

Renters have relatively unrestricted control of their servers, but there are limits to what we can allow on our end to maintain fairness to all and keep prices low.

Those Terms of Service are listed below. This list is subject to change, so renters should check it frequently. Any violation of the Terms of Service will generate a warning and mandatory removal of the offending material (by either BIO Gaming Servers employees or voluntarily by the renter) on the first offense, a temporary disabling of the server on the second offense, and a cancellation of service on the third offense. For violations that cause significant monetary damage to BIO Gaming Servers, the renter may have his or her server disabled on the first offense.

For items to which those actions do not apply, such as server cancellations, the response will be detailed below. It is possible to have some of these rules waived by requesting (and being granted) permission from a respondent at the support@biogamingservers.com email address. If you are requesting an exception, make sure to include a good reason for why you feel you should be treated differently. It is the responsibility of the person signing up (and checking the box that he or she read this document) to have the payer of the server read and agree to this document, if a different person will be paying. He or she must also ensure that any secondary users granted access to the service have read and agreed to these terms.

All servers and services.

This section applies to all servers and services from BIO Gaming Servers, to include game servers, HLTV servers, and voice servers accounts (all of which will be called "servers" below). In each case, the singular term "server" applies to one identifier and type of server at once (the type depending on the context), but never multiple types at the same time. A server may not:

+ Run a "sub-service" from the server that allows connections to a different IP address on the machine or to a different port on the server's IP address, or which piggybacks on a provided server port to provide "back door" abilities to control the server that are not already included with the server as provided by BIO Gaming Servers.

+ Read or alter any files outside the renter's server directory (the contents of which are represented either in the FTP site of the server or, if that is not provided, in the server's control panel), with the exception of those files needed by the base server itself as provided by BIO Gaming Servers.

+ Connect to external IP addresses (outside of the server machine), to include pinging another address or connecting to an external database or client, other than according to the functionality included in the base server, without prior permission from a respondent at the support@biogamingservers.com email address.

+ Attempt to escalate user rights beyond those given to the server when it was initially set up by BIO Gaming Servers.

+ Attempt to raise the maximum number of concurrent connections allowed for the server without prior permission from a respondent at the support@biogamingservers.com email address.

+ Advertise for a competitor of BIO Gaming Servers or denigrate BIO Gaming Servers services.

Game servers.

Additionally, game servers may not:

+ Run any sort of bot or artificial player, with the exception of bots based on Olo's Fakefull code that sit as spectators and do not interact with players on the server, and the exception of up to four standard bots at a time in CS:Source and Condition Zero servers

+ Run a "ping booster", "ping accelerator" or other such utility which enables the multimedia timer on the server machine, as these can cause significantly increased latencies and load times for all servers on the machine and disrupt additional services such as stats.

Other items:

We reserve the right to cancel service at any time, for any reason, and give the renter a prorated refund according to how much time is left in the rental period. However, refunds will not be granted when the renter cancels early.

The policies listed in this document are governed by the laws of the State of Arkansas and any claims, legal proceeding, or litigation arising in connection with them will be brought solely in Faulkner County, Arkansas. You consent to the jurisdiction of such courts. Cancellations. Service cancellations must be made as outlined below. If a service is not cancelled in the applicable manner, a customer's funding source may be automatically charged for continuation of the service.

Furthermore there are several settings that must remain in the same state as initially setup by BIO Gaming Servers.com to include but not limited to the command line configuration with the exception of the default starting map, VAC status (all servers must remain VAC secure at all times). Any attempt to mislead or disrupt server security or quality will result in the inability to renew after your current term is up.


Cancellations.

Service cancellations must be made as outlined below. If a service is not cancelled in the applicable manner, a customer's funding source may be automatically charged for continuation of the service.

If you have a PayPal subscription:

1. E-mail support@biogamingservers.com to inform us of your cancellation and the reason for cancellation. Include in your email whether you wish for the server to remain online through your paid time. Make sure to include your reason for cancelling as it's often the only time we get feedback. Surprisingly often, renters will cancel over lag problems, or configuration problems that it turned out could have been easily solved -- or a renter will think there is a better deal somewhere else and come back to us a month later.

2. Cancel in PayPal by logging in to your PayPal account. If you're having difficulty doing this, you can find an alternate cancellation method in the PayPal help system.

You must perform both steps.

If you do not perform step #2, PayPal may charge you for another month of server rental, which cannot be refunded. If you do not perform step #1, your server may be shut down automatically by our system, depending on your payment status.

Note that we do not offer refunds unless we cancel a server forcibly (against a renter's wishes), in which case we provide a prorated refund to cover the remaining prepaid days.